Last Updated: November 3, 2020
Please read this carefully before you start using the Site.
Personal data, or personal information means any information about an individual that allows that person to be identified either directly or indirectly. We may collect, user, store and transfer different personal data relating to both Users and Practitioners which we have grouped together as follows:
Relating to Users only:
Relating to Practitioners only:
We will use this information to administer the Services and for internal operations, including troubleshooting, data analysis, testing research and statistical survey purposes. We will also use this information to measure the effectiveness of how we present content and deliver our Services and how we market and advertise. This information will also be used to allow you to participate in the interactive features of our Services, when you choose to do so. It is always your choice whether or not to provide information. If you do not provide certain information however, you may not be able to use certain features of the website or app or be provided with certain Services.
Information may be gathered from our affiliates and third-party sources, including without limitation:
We use personal information to:
We have set out below a description of the ways we plan to use your personal information and the legal basis or bases which we rely on to do so.
|Purpose||Type of data||Lawful basis for processing|
|To register a new User or Practitioners when you sign up and identify you as a User or Practitioner when you sign in||Identity, contact, technical||Performance of a contract with you|
|To maintain profiles on Practitioners including photograph(s), videos, biography, services offered.||Identity, contact, assessment, profile||Performance of a contract with the Practitioner and User, in our legitimate interests in maintaining and improving the running of the Services|
|To process and transmit a booking from the User to the appropriate Practitioner including managing payments and location||Identity, contact, profile, assessment, location, technical, transaction, operational||Performance of a contract with you; in our legitimate interests|
|To assist Users and Practitioners with queries via email and messages on our site||Technical, operational, identity, contact||Performance of our contract with you; in our legitimate interests to resolve problems to ensure our Services run as smoothly as possible|
|To administer and protect our Site (including troubleshooting, data analysis, testing, system maintenance, support, and system review)||Identity, contact, technical||In our legitimate interests to run our Site, manage administration and IT services and safeguard network security|
|To manage our relationship with Users and Practitioners by sending emails to confirm, cancel or change bookings||Identity, contact, technical, transaction||Performance of our contract with you; in our legitimate interests to maintain and improve our Services|
|To ask Users to complete reviews or feedback||Identity, contact, usage, profile||In our legitimate interests to understand how Users use, enjoy and rate the Services to ensure practitioner standards are maintained|
|To allow Users and Practitioners to take part in promotions, events or competitions||Identity, contact, usage, marketing and communications||With consent where required by law in or where Users have not objected; in the legitimate interests of the business|
|To make recommendations to Users||Identity, contact, usage, profile, marketing and communications, aggregated data||In the legitimate interests of the business to develop and grow|
|To advertise our Site and Services||Usage, marketing and communications, aggregated data||With consent as required by law, in the legitimate interests of the business to develop and grow|
|To maintain a blacklist/fraud identity system||Identity, contact, financial||In the legitimate interests of the business to protect the business from fraud|
|To record Feedback Reports by Practitioners||Feedback report||Consent is required from Users to share Feedback Reports with other Practitioners|
|To gather location data on Users and Practitioners in order to inform of the location in which the session takes place||Identity, contact, location||Necessary to fulfil the contract for services, in our legitimate interests to provide Services that are as efficient and smooth running as possible|
|To provide mediation between User and Practitioner in the event of a complaint||Identity, contact, assessment, financial data||Necessary to fulfil the contract for services for the User, in our legitimate interests to provide Services|
We may from time to time collect other types of personal information including information you voluntarily give us.
If you are a practitioner, you are responsible for ensuring that you comply with applicable data protection law in respect of any personal information that you collect about Users in the provision of the Services. If you are a User, you are responsible for any misuse of personal information that you may collect in the course of your receipt of the Services. Walking on Earth does not accept any responsibility for this processing of personal data.
We may need to share the following personal data with the following parties:
All payments transactions made through the Services are conducted through our payment provider Stripe. You will be providing credit or debit card information directly to these providers who process payment details, encrypting your credit/debit card information and authorising payment. When you use Stripe to process your payment, you will stay on our Site but will provide your information directly to the payment providers. The processing of your payment information is done so in accordance with these third parties' own privacy policies and terms.
You can exercise any of the following rights consistent within applicable law:
We may need to retain certain personal information even once an account has been closed for legitimate business interests, such as prevention of money laundering, fraud prevention, to identify, issue or resolve any legal claims, or for proper record-keeping purposes. We may retain certain information following any objection indicated by you to receiving marketing communications for the purpose of ensuring that your wishes continue to be respected and we do not contact you further.
The Site may contain links to external websites. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We have no control over these third parties and we are not responsible for the content of such websites or for the privacy policies or practices of such third parties.
We place great importance on the security of all personal information associated with both Users and Practitioners. We have implemented appropriate technical and administrative measures to help protect your information against unauthorised access, destruction, loss, or alteration. In addition, we limit access to this information to only those who have a business need to know. They will only process it on our instructions and they are subject to a duty of confidentiality.
No electronic data transmission over the internet or storage of information can be guaranteed to be completely secure or error free and we therefore cannot warrant or guarantee the security of information you submit via the Site or Service transmitted to our Site or Service and any such submission is at your own risk.
Information that you submit via the Services is sent to and stored on secure servers located inside and outside the European Economic Area (“EEA”), for example in the United States. Where we transfer your information outside the EEA in this way, we will take steps to require that your privacy rights continue to be protected. By way of example, and as mentioned above, we work with key service providers such as Google, Facebook, Amazon Web Services and we have signed data processing addendums which reflect data transfer mechanisms to provide adequate protection to the personal data transferred outside the EEA.If you would like further information on this, please do contact us.
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